Frequently Asked Questions

We have answered some questions here to support your interest in our products and services. If you have any questions that remain unanswered, please feel free to contact us. We are on hand and happy to help.

All of our products made in our own factory in Yorkshire

We guarantee our products against structural defects and manufacturing faults. See our Terms & conditions on our 5 year manufacturers warranty.

We are using a vast amount of upholstery fabrics every day. Most of our fabrics are woven using natural fibres so colours may differ ever so slightly from one batch to another. Slight variations are normal and what makes them lovely and your items unique to you. Please be assured that we work closely with our fabric suppliers to ensure that nothing too extreme gets through the net.

Yes, we can upholster your bed, headboard and blanket box in your own material. Just email us with your exact requirements.

We offer custom sizes on the majority of our products. Some products cannot be customised as it would compromise the design and style of the product. Customisations will attract a surcharge based upon the degree of alterations.  Please call us on 0113 3225008 to discuss this further

Our ottoman bases incorporate four hinged gas pistons which help you lift the mattress base easily, even with your mattress in place. Gas struts are designed to push slightly forward as they lift. Your headboard remains from the platform, open or closed.

Our bed frames all feature a beech slatted base, with the right amount of spring as standard, you can choose to have a solid base also. Our storage divans and ottoman beds have a solid mattress base.

When first used the ottoman base, pistons can be stiff. We recommend that you place your mattress on your ottoman base before use. The added weight of the mattress will dampen the stiffness of the struts allowing a more controlled operation.  Please call our Customer service team on 0113 3225008 to discuss if required.

Our beds, headboards and storage beds are available in standard UK sizes.

We are manufacturers. Every order is handmade by our experienced staff . We have been building high quality beds for over 40 years. Our model allows us to scrutinise our product pricing in a way that delivers an overall package of ‘value and quality’ that is unmatched on the high street.

Our website is our principle shop window. We are continually adding, testing and improving our online presence. We prefer to invest in growing our this presence and improve on customer experience rather than to produce a catalogue that may become redundant in the short-term.

Yes, we love sending out fabrics. We strongly recommend it. Fabric samples allow you to view the colours and finishes in the comfort of your own home. Order fabric samples here.

Buy any headboard with confidence. Our headboards conform to standard UK sizes and fitments, which means our headboards will fit any standard-size UK base even if the base was purchased elsewhere.

Yes, please call our team on 0113 3225008 to discuss different options.

Yes, this can be arranged, All wall-mounted headboards arrive with fixings. Unfortunately, we cannot hang your headboard for you. We are uninsured against any unforeseen, accidental damage to your home.

Yes. Both our divan bases and ottoman beds arrive in 2 pieces. During assembly, our Sleep Team will fix both parts into a single, solid unit. 3ft (Single) divans come in a single piece. 

All our beds come with measurements however if you are still unsure please call our customer service team on 0113 3225008 who will be happy to help you.

Yes. Headboards and mattresses are treated as individual items and sold separately on this website unless if you are purchasing a bedframe, then it is included.

Yes. You can choose between chrome, antique brass and gold studs. We will discuss stud options directly with you when we confirm your order. 

Yes, but we would recommend against it. If you decide to assemble your items, please check all them at the time of delivery as we cannot be held responsible for any resultant damage. If timing is your issue, why not reschedule the delivery and allow us to assemble it for you.

To get the best value for money, we have offered discounts for package purchases such as buying a bed, mattress and accessories which will run all year round. However we will offer seasonal sales on selected products.

You can order online.

We accept all major credit, debit cards, including American Express. 

We do not offer finance.

You will automatically receive an order confirmation via email or text once your payment is processed. If you have not received a confirmation email into your inbox, please check your spam folder. In addition, we will call to confirm your order details within 24 hours. If you have any concerns, please feel free to call our Customer Services team on 0113 3225008.

Once your order details are confirmed your order will be immediately placed into production and planned for delivery. You can amend any aspect of your order free-of-charge until your order is confirmed and in production. To make a change, please contact us as soon as possible. We are available Monday to Friday, excluding Bank Holidays.

Fabrics will be sent out via Royal Mail 1st class post the same day your request is received. Please contact us and we’ll make sure your swatch request has been received and processed.

Yes, we do. We love working with interior designers, boutique hotels and architects who/to create perfect interiors. We have a dedicated trade account manager who will be able to guide you through our trade provision and discounting scheme. To apply for a trade account, please contact us.

Delivery timescales are dependent on the type of items you have ordered, where in the UK you live and our delivery schedule to your area.

We will try to deliver your order within 4-6 weeks. If you live in a remote area, please allow a delay of up to 2 to 3 weeks. Any variance on our estimated delivery turnaround will be confirmed at the time of ordering. Call Customer Services on 0113 3225008 to discuss our delivery schedule to your remote area.

Yes – let us know when confirming the order and we will plan it into production accordingly.

If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 24-hour notice is required to cancel or re-schedule a delivery to avoid incurring extra fees. Unfortunately, failed deliveries come with a cost. We are unable to claw back lost opportunity costs associated to route planning, vehicle space allocation and drivers’ road time.

Yes, we offer free delivery to our standard mainland UK areas.

We charge for delivery to remote areas of mainland UK, NI & Ireland.

Unfortunately, we cannot take away and recycle your old furniture for health and safety reasons.

Upon request, we can deliver to Northern Ireland & the Republic of Ireland. Deliveries to these locations will attract an appropriate delivery charge. Please call Customer Services on 0113 3225008 with your enquiry.

To maintain our short lead times and offer you great value our orders ship according to our weekly delivery schedule. If circumstances such as delivery capacity and delivery location allow, we may be able to deliver on the weekend. During fulfilment, our logistics team will confirm available days and 4-hour delivery slots with you.

Please call our Customer Services Team as soon as possible on 0113 3225008

All your items will usually arrive at the same time. We will keep you fully informed if your order needs to be split across multiple deliveries.

An experienced 2-man Team will deliver your order. Our Team will carry and assemble your items to the room of choice.

Once your order details are confirmed your order will be immediately placed into production and planned for delivery. You can cancel your order free-of-charge until your order is confirmed and in production. To cancel your order, please contact our Customer Services as soon as possible. Contact us. We are available Monday to Friday, excluding Bank Holidays.

We will process your refund as soon as you request it or from the date that we receive your item back in stock.

Orders not yet delivered will be refunded within 14 working days of notification. We will refund your purchase price, excluding our administration fee of £80.00 per order.

Orders that have been delivered and returned will be refunded within 14 working days after we receive your returned items into our warehouse. We will refund  50% of your purchase price, excluding our collection and restocking charge of £99 per order.

We will refund you on the card or payment method that you used to place your order.

Please do not remove any packaging from any mattress until you are satisfied with your purchase. We cannot accept any returns of unpacked mattresses, for hygiene reasons, unless the mattress is faulty.

Damage or inaccuracies are very rare but can happen, so we ask that you check your products over after our Team have unwrapped and assembled your handmade items. You will be asked to confirm and sign that you have taken receipt of products in excellent condition and according to your specification.

If you’re not 100% happy when you inspect them, let our delivery team know or contact our Customer Services Team.  We are pragmatic and will look to rectify the issue for you immediately.